Patients, visitors and carers

Everything you need to know when visiting the Trust

We aim to make your visit to hospital as easy as possible. In this section, you will find details of how to find and get around our various hospital sites, patient information and leaflets and other useful items.

If you need this page in another language, please head to: https://translate.google.co.uk. For more accessibility options and information, please visit: https://www.dbth.nhs.uk/a-z/accessibility/

Your hospital appointment

If you need to rearrange or cancel your hospital appointment, please contact the following:

  • Email – dbth.contactcentre@nhs.net 
  • Telephone – 01302 642500

Alternatively, you can access your appointment details by using the NHS App, further information here: https://www.dbth.nhs.uk/patients-visitors/nhs-app/

You can find out more about our appointment system by heading to: https://www.dbth.nhs.uk/patients-visitors/changing-or-cancelling-your-appointments/

Note: If you receive a message from 07860 039 092 it is not a scam! The text contains important information about your appointment.

More options, more control: In October 2024 we introduced the NHS App which patients can use to stay on top of hospital appointments at Doncaster Royal Infirmary, Bassetlaw Hospital and Montagu Hospital.

Patient Initiated Follow Up (PIFU)

Many patients with long-term conditions don’t need regular hospital follow-ups. Therefore, DBTH now offers ‘Patient Initiated Follow-Up’ (PIFU) appointments, allowing you to arrange follow-ups as needed rather than routinely. This approach saves time, money, and reduces stress. PIFU isn’t suitable for everyone, but if your care team thinks it’s right for you, they’ll discuss it with you.

Please keep in mind that your care is and always will be our main concern, and this will have no negative consequences for you.

Use the links below to see relevant information for your condition and to contact the team in charge of your care:

Your hospital visit and stay

We want to make your admission to hospital as simple and comfortable as possible. This section and the links on the left hand side of the page are intended to give you some general information about the hospital so that you know what to expect, how to connect to our Wifi network, as well as listen to Trust AM, our hospital radio.

To find out more, please visit: https://www.dbth.nhs.uk/patients-visitors/inpatient-stay/

How to get to our hospitals

We operate three hospital sites in Doncaster, Bassetlaw and Mexborough, along with a number of park and ride shuttle services.

To find out more about parking arrangements, shuttle timetables, and our hospital maps, please visit: https://www.dbth.nhs.uk/patients-visitors/how-to-get-here/

Visiting times

At DBTH, we have an open and flexible visiting policy, recognising the vital role of family, friends, and carers in patient care. Our Visitor’s Charter outlines what you can expect from us and what we ask of you to ensure a supportive, respectful, and safe environment.

Find out more here: https://www.dbth.nhs.uk/patients-visitors/visiting-times/

Patient information and leaflets

You can view all of our patient information and leaflets by visiting this page: https://www.dbth.nhs.uk/patients-visitors/patient-information-leaflets/

Mutual aid in the NHS

As of October 2023, patients who have been waiting over 40 weeks for treatment and do not have an appointment date could be eligible to request to move to an alternative care provider to possibly receive treatment sooner.

Eligible patients will be contacted with further information. Patients without a mobile number on record, or have requested they are not to be contacted by text, will receive a letter.

Additionally, if you wish to be considered to move to another hospital for your care, please submit your details via the national PIDMAS website: http://www.pidmas.nhs.uk/. If you need support to complete this please contact the NHS National Helpline on 0345 4506166.

Find out more here: https://www.dbth.nhs.uk/pidmas/

The NHS App

Managing your health has never been easier with the NHS App—a free, secure tool that brings essential NHS services to your fingertips.

There are many reasons why the NHS app is an essential tool for monitoring health. When using the NHS app, you are able to manage appointments with GPs with ease, have access to your health records through your mobile phone, ordering repeat prescriptions, getting health advice and more benefits when using the app.

When using the NHS app you save time and money for both the NHS and yourself. For example, at Doncaster and Bassetlaw Teaching Hospitals (DBTH), each text reminder costs around 7.5p, and each posted letter about £1. With over 550,000 outpatient appointments yearly, these costs add up. The NHS App delivers updates digitally at no cost, allowing funds to be redirected to patient care and reducing our carbon footprint.

To get started with using the NHS app, you can download it from the app store on your device or click the link that matches your device.

iOS Users: Download from the App Store

Android Users: Download from Google Play

When setting up an account within the NHS app, you will need to provide information to set your account up correctly. Then wait until your information has been verified, this process could take up to 24 hours. After this process, you should have full control over your health through your phone.

To be able to use the NHS app, you must be 13 years or older and registered with a GP surgery in the UK.

For help with the NHS App, visit the NHS App help and support page.

Embrace the convenience of the NHS App today and take control of your healthcare.

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Your feedback

If you would like to send a special ‘thank you’ to a member of our staff for their efforts, kindness and compassion, or alternatively to raise a concern, contact the Patient Liaison Service (PALS).

Need to contact a specific ward or service?

Please follow this link: https://www.dbth.nhs.uk/contact-ward-department/

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