Accessibility:
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We recognise the invaluable role of family, friends, next of kin, and carers in supporting patient care, and we want to make visiting as easy and accommodating as possible.
If you need to contact a ward or service directly, click here.
Our Visitor’s Charter
The Visitor’s Charter sets out what you can expect from us and what we kindly ask of you when visiting our hospitals. It aligns with The DBTH Way, ensuring that all patients, visitors, and colleagues experience respectful and compassionate care.
What you can expect from us:
- A professional, polite, and welcoming approach.
- Support for families and carers who wish to be involved in a patient’s care.
- A calm and restful environment to aid recovery.
- Facilities for hand hygiene and a commitment to infection prevention.
- Clear communication and updates, where patient consent allows.
- A safe and secure hospital environment for everyone.
What we ask from visitors:
- Plan your visit: We encourage families to coordinate visiting times to ensure no more than two visitors at a time. If exceptional circumstances arise, please discuss with the nurse in charge.
- Respect patient privacy: You may be asked to step out during medical consultations or personal care moments.
- Meal support: If your loved one needs assistance at mealtimes, you are welcome to stay and even eat alongside them.
- Keep it quiet: Please be mindful of noise levels to allow patients to rest.
- Follow hygiene guidance: Wash your hands upon entering and leaving the ward, and avoid visiting if you are unwell (wait at least 48 hours after sickness or diarrhoea before coming in).
- Be considerate: Supervise children during visits, refrain from smoking or vaping on hospital grounds, and avoid using electronic devices to film without consent.
Raising concerns and feedback
We are committed to listening and addressing any concerns quickly. If you have any issues during your visit:
- Speak to the Ward Manager or Matron – they can often resolve concerns immediately.
- Contact our Patient Advice and Liaison Service (PALS)
📧 Email: dbth.pals.dbh@nhs.net
📞 Phone: 01302 642764 or 0800 028 8059 (Freephone) - Leave feedback – Help us improve by sharing your experience at dbh.iwgc.net.
Additional formats
Our Visitor’s Charter is also available in British Sign Language (BSL) and as a poster. If you require the charter in another format, please let us know.
At DBTH, we aim to make every visit a positive experience while ensuring the best possible care for our patients. Thank you for your cooperation and support.
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